Last Updated: 08 August 2026
Nammapannai deals with conventional products as well as livestock, poultry, exotic pets and perishable farm products. Therefore, return and replacement conditions differ according to the nature of the product. This policy forms part of the Terms & Conditions of Nammapannai.
Livestock is non-returnable after successful delivery in live and acceptable condition. Live animals are sensitive to transportation, heat, sunlight, stress, feeding, handling and changes in environmental conditions. Any visible issue at the time of delivery must be reported immediately with appropriate photographs or videos wherever possible. Eligible claims will be assessed individually based on the condition at delivery.
Poultry orders may be procured or prepared specifically against confirmed customer orders and therefore are generally non-returnable once processed or delivered. Where a genuine quality, damage or fulfilment issue attributable to Nammapannai is established, an appropriate replacement, equivalent product or refund, depending on the circumstances, may be provided.
Eligible grains, nutritional products and packaged grocery products may be reported for return or replacement within 3 days of delivery where the wrong product was delivered, the product arrived damaged, packaging was compromised during transit, or a genuine quality issue existed at the time of delivery. Products must remain substantially unused and, wherever applicable, in their original packaging.
Eggs damaged or broken during delivery may be replaced or refunded after verification. Customers should report transit damage as soon as reasonably possible after delivery and provide photographs where requested. Eggs delivered in good condition are not returnable merely because the customer subsequently changes their mind.
Exotic pets may require time to adapt to a new environment. Where a genuine adaptation or health concern arises, the customer should contact Nammapannai promptly for guidance. Eligible cases reported within 7 days of delivery may be considered for replacement or return after assessment of the pet's condition, environment, feeding and care. Replacement or return eligibility is not automatic and will depend on verification of the circumstances.
Fresh vegetables and fruits are perishable. Customers should inspect them upon delivery. Products that are materially damaged, spoiled or unsatisfactory at the time of delivery should be reported immediately and within 3 hours of receipt. Claims made after this period may not be eligible because storage and environmental conditions after delivery cannot reasonably be verified.
For other eligible non-perishable products, customers should report wrong, damaged or defective products within the return period displayed on the applicable product page or, where no specific period is stated, within 7 days of delivery.
This enables us to verify and resolve the claim fairly.
Where a refund is approved, it will be initiated to the original payment method used for the transaction. Refund processing is initiated by Nammapannai after approval of the claim. After initiation, the time required for the amount to appear in the customer's account depends on the payment method, bank and payment gateway. Normal Razorpay refunds are generally credited within 5–7 working days after processing, subject to the bank or payment method.
Where an eligible prepaid order is cancelled before the applicable processing or dispatch stage, the amount paid will be refunded to the original payment method.
Customer Care: +91 96000 47713
Email: info@nammapannai.in
Provide the Order ID and details of the issue together with photographs or videos where applicable.
